Refund Policy

1. 7-Day Guarantee

Not happy with Lux IPTV? No problem. Request a full refund within 7 days of purchase and we'll process it. No questions, no hassle.

2. Who's Eligible

• First-time customers only (one guarantee per household)
• Request must be within 7 calendar days of purchase
• Renewals and recurring payments are not refundable
• Accounts terminated for terms violations are not eligible

3. How to Request

Email [email protected] with subject "Refund Request" and include your registered email and order ID. We'll process it within 24-48 hours.

4. Processing Time

Approved refunds take 5-10 business days to show up. Credit cards typically take 5-7 business days. PayPal refunds are usually instant.

5. Partial Refunds

We may issue partial refunds in certain cases:

• Mid-cycle cancellation after the 7-day window
• Extended service interruptions
• Billing errors or duplicate charges

6. What's Not Refundable

• Renewals you've already used
• Service used beyond the 7-day refund window
• Accounts terminated for policy violations
• One-time add-on purchases

7. Chargebacks

If you have an issue, please contact us first before filing a chargeback. We'll sort it out. Filing a chargeback without contacting us will result in immediate account suspension.

8. Contact

Refund questions? [email protected].